Terminal and ferry operators need to communicate with passengers to provide information such as directions within the terminal, ferry departure times or unforeseen delays. Regular engagement will also help to improve customer service. Winimy has developed an omni-channel customer engagement solution, that is accessible via the web, mobile app, voice AI assistants or touchscreen kiosks. One unique feature of this solution is a human hologram that provides an AI Concierge experience to deliver information in a rich and engaging manner.